Terms & Conditions

Terms & Conditions

LAST UPDATED: DECEMBER 10, 2025

Welcome to Astro (“Astro,” “we,” “us,” or “our”). By accessing or using our website, services, or any experiences provided by Astro, you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully.

If you do not agree to these Terms, you may not use our website or services.

1. Use of Our Website & Services

You agree to use Astro’s website and services only for lawful purposes and in a manner consistent with these Terms. You may not:

  • Use the site in any way that may damage, disable, or impair our services
  • Attempt to access any unauthorized areas of the website or systems
  • Use the website for fraudulent, abusive, or harmful activity
  • Copy, modify, distribute, or exploit any content without permission

2. Services Provided by Astro

Astro focuses on providing immersive and accessible music experiences. Our services may include:

  • Immersive music and concert experiences
  • Accessibility-centered event support
  • Interpreter partnerships and sign language access
  • Sensory and vibration-based technologies

Astro may modify, update, or discontinue any part of our services at any time.

3. No Warranty & Service Availability

We strive to provide consistent, high-quality experiences, but we do not guarantee:

  • Continuous or error-free operation of the website
  • Availability of specific programs, events, or features
  • Accuracy or completeness of information provided by third-party services or partners

Astro’s website and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

4. User Responsibilities

By using our services, you agree to:

  • Provide accurate and truthful information when contacting or engaging with us
  • Follow safety instructions at events or experiences
  • Respect interpreters, Astro team members, and venue policies
  • Use vibration equipment, sensory devices, or accessibility tools responsibly

Misuse of our services, equipment, or staff may result in restricted access to Astro offerings.

5. Payments & Refunds

At this time, Astro does not sell products or accept payments directly through the website.

In the future, if events or programs involve ticketing or reservations, payment and refund policies will be clearly stated for each offering. Astro reserves the right to refuse service in cases of suspected fraud, abuse, or violation of these Terms.

6. Intellectual Property

All content on the Astro website, including text, graphics, logos, images, icons, audio-visual elements, branding, and digital assets, is the exclusive property of Astro or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any Astro content without prior written consent.

The Astro name, logo, mascot, and “Feel the Stars” identity may not be used without our permission.

7. Third-Party Services & Partnerships

Astro may work with third-party partners such as interpreter agencies, event venues, technology providers, and other service vendors. These third parties operate under their own terms and privacy practices.

Astro is not responsible for the content, policies, or actions of third-party websites or services, even if they are linked to or integrated with our offerings.

8. Limitation of Liability

To the fullest extent permitted by law, Astro shall not be liable for any:

  • Indirect, incidental, special, or consequential damages
  • Loss of data, revenue, or profits
  • Personal injury or property damage resulting from misuse of vibration equipment, sensory devices, or event environments
  • Damages arising from venue conditions or third-party actions
  • Website downtime, interruptions, or technical issues

Your participation in events or experiences is voluntary and at your own risk.

9. Indemnification

You agree to indemnify and hold Astro, its owners, employees, contractors, and partners harmless from any claims, damages, liabilities, losses, or expenses (including reasonable legal fees) arising out of or related to:

  • Your use or misuse of our website or services
  • Your violation of these Terms
  • Your interaction with equipment, venues, or third-party providers connected to Astro experiences

10. Changes to These Terms

Astro may update these Terms & Conditions from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the website or services after any changes means you accept the revised Terms.

11. Governing Law

These Terms are governed by the laws of Washington, D.C., and applicable federal laws of the United States, without regard to conflict-of-law principles.

12. Contact Information

If you have any questions about these Terms & Conditions, you can contact us at:

Astro
Email: support@feelthestars.com
Accessibility: accessibility@feelthestars.com
Website: www.feelthestars.com
Location: Washington, D.C., United States